FAQ

FAQ

General Questions

I made a purchase in-store and forgot to pick it up - what should I do?

Our staff will hold onto your purchase all the way until the 24th of December. You can pick it up any time during normal retail hours of the shopping centre.

When do your stores open?

Our stores open at different times of the year and this changes from year to year. For exact information please refer to our locations page here www.artisanornaments.com.au/locations

Can I order online and pick up in-store?

Unfortunately we do not offer this feature yet.
Shipping

When will I receive my order?

During November and December orders are shipped every Tuesday and Friday - from there on, shipping times are dependent on Australia Post.

During January - October, orders are shipped once every 2 weeks (usually on the 1st and 15th of every month).

How much does shipping cost?

We charge a flat $15 shipping fee for orders under $99 and post with Australia Post.

Postage is free for orders over $99. This excludes corporate and bulk orders, which will be quoted individually.

What's the latest date I can place an order to receive by Christmas?

Under standard shipping, the last order must be placed by 5pm on the 18th of December.

For express shipping, the last order must be place by 5pm on the 21st of December.

After these dates, we cannot promise that orders will arrive by the 24th.

Where are orders shipped from?

Orders are shipped from our facility in Melbourne.
Payment

What payment options do you accept?

We accept Visa, Mastercard & Afterpay through our secure online payment system.

We do not accept American Express or Diners Club cards.

Do you offer discounts for large orders?

For orders over $300, please email us directly at enquiries@artisanornaments.com.au and we will email you a spreadsheet to complete and a discount amount.

Is your website secure?

When purchasing from Artisan Ornaments your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on enquiries@artisanornaments.com.au

GST

On all Australian orders, prices are inclusive of the 10% GST charge on purchases. On International Orders, no Australian GST is charged for the product; however, it is the law that GST is applied to freight. All prices shown on www.artisanornaments.com.au are inclusive of GST and a breakdown is provided within the checkout.

CURRENCY

All prices shown are in Australian Dollars.