No problem. Pop back to the same kiosk any time during the centre's normal trading hours and our team will have it ready. We hold every order right up until 24 December, when our kiosks pack up for the year.

Our kiosks open on different dates through the year. For exact dates and locations, see our Locations page. Day to day, each kiosk keeps the same hours as the shopping centre it sits in. During extended trading, hours can occasionally vary, so message us on chat if you'd like to check before visiting.

Online orders can't be collected from a kiosk, and kiosk orders can't be placed online. An order for kiosk collection needs to be made in person at that kiosk. Anything ordered in store must be collected by 24 December, when our kiosks close for the year. We're unable to refund orders that aren't collected in time.

Yes, and gladly, free of charge. Just bring it into any of our kiosks. No receipt needed.

Every bauble is individually hand-blown and hand-finished, so each one is genuinely unique. Slight variations in shape, colour or size can occur, usually so small they're barely noticeable, and diameters may differ by a few millimetres from the listed size.

You might also spot a tiny glass bump, called a pontil mark, at the base. That's where the artisan detached the bauble from the blowing rod. It isn't a fault. It's the fingerprint of genuine handcrafted glass, and part of what makes each ornament one of a kind.

Yes. For orders of 20 pieces or more we offer volume pricing, individual gift boxing and delivery to one location. Build your order and see your price in about two minutes on our Corporate Gifting page, or email corporate@artisanornaments.com.au and we'll quote it personally.

For languages that use the Latin alphabet, there's no extra charge. Simply type your text as normal. We can sometimes letter non-Latin alphabets such as Chinese or Cyrillic, on a case by case basis and occasionally for a small surcharge. Email support@artisanornaments.com.au with a clear image of exactly what you'd like written and we'll quote it for you.

We charge per word, so each field is designed for a single word or name. If you enter several words in one field (for example KevinAndAnn), we letter them exactly as typed: no spaces, on one line, even if you ask for spaces in the comments box. For multiple words, please use the separate word fields provided.

Not at this time. We're unable to paint custom images or add photographs to our baubles.

Because every piece is lettered by hand, the writing naturally varies a little from one artist to the next. We can't guarantee it will be identical to the display photo or to a previous order you've received, and that hand-made character is part of the charm.

Because every order is personalised by hand, dispatch times vary by season: October around 5 business days, November around 3, and 1 to 22 December around 2. Outside the season, please allow up to 10 business days. Once your order is dispatched, delivery time is in Australia Post's hands.

Free express shipping on all orders over $89. Under $89 it's a flat $9, and we upgrade every parcel to express at our expense, so you pay the standard rate and we cover the difference.

International shipping is $19.95 to New Zealand and $29.29 elsewhere. Please note that free express doesn't apply to overseas orders, or to corporate and bulk orders, which are quoted individually.

Through December (1st to 22nd) we dispatch within around 2 business days, then Australia Post delivers, so ordering by mid-December comfortably makes Christmas. We hand-letter every piece and December fills up quickly, so the earlier you order, the better. Australia Post's own Christmas cut-off dates are published at auspost.com.au.

Visa, Mastercard, PayPal, Zip Pay, Google Pay and Afterpay, all through our secure checkout. We don't currently accept American Express or Diners Club.

Yes. Your details are encrypted with industry-standard 128-bit SSL as they pass through our secure server. If you have any questions about our security, email support@artisanornaments.com.au.

All prices are shown in Australian Dollars and include 10% GST.

Email support@artisanornaments.com.au as soon as you can with 'URGENT - DETAILS CHANGE' in the subject line, your order number, and the exact change written clearly (for example, 'change Red writing to Gold' or 'Thomas to Tom'). If your bauble hasn't been personalised yet, we'll gladly update it.

Once a piece has been personalised we're unable to change it, so please double-check your details at checkout. We letter every order exactly as the details are provided to us.

We pack everything with great care, but in rare cases breakages can happen in transit. If your order arrives damaged, photograph it within 48 hours of delivery and email the photo to support@artisanornaments.com.au, and we'll arrange a replacement. Please note that a replacement is remade to your original order, so its details (design, colour, name) can't be changed.

We're unable to offer refunds for products that break after they've been collected from one of our kiosks.

Please choose carefully. These are personalised items and hand-lettering can differ slightly from the photos, so we don't offer refunds for a change of mind. Where goods are faulty, wrongly described, different from what was ordered, or don't perform as described, you're entitled to a refund, exchange or store credit.